Frequently Asked Questions
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Cognitive function refers to the many mental processes that help us live day to day — not just memory.
This includes:
Planning and decision making (executive function)
Language and understanding
Emotions and behaviour
Movement and coordination (praxis)
Spatial awareness and visual processing
Memory is just one piece of the bigger picture.
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Before your appointment, you’ll be asked to complete a medical questionnaire and consent form — you can find those here.
On the day, you’ll meet with one of our clinicians for a relaxed conversation about your experiences, health background, and any concerns you’d like to explore. We’ll take the time to get to know you and understand your needs.
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Initial appointments usually take between 45 to 90 minutes, depending on what’s needed.
Your assessment will cover:
Cognitive function
Physical and emotional health
Social context and wellbeing
It’s a whole-person approach.
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Yes, most people will need at least one follow-up.
This might happen after any scans or blood tests, and is a chance to talk through your results, ask questions, and discuss next steps. Follow-ups usually take around 30 minutes.
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No - your own GP will stay at the centre of your care.
After your assessment, we’ll send your GP a detailed report and recommendations. We’re also happy to work closely with them if further input is needed.
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No referral is needed.
You can book directly with us. If your GP or another health professional has recommended you see us, we’re happy to work with them — but it's not required to get started. -
Yes - if you’re unable to visit the clinic, home visits may be available.
Let us know your situation and we’ll talk through the options. -
Some services may attract a Medicare rebate, depending on your referral type and situation. We’ll explain all costs and options clearly before your appointment.
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You’ll receive a written summary and recommendations, and we’ll also share this with your GP (with your permission). We can help connect you with other services if needed — whether that’s ongoing therapy, carer support, or local networks.
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Absolutely.
You don’t need to have all the answers - if you’ve noticed changes in thinking or memory, or just feel unsure, it’s worth exploring. Early support makes a big difference, and sometimes reassurance is just as important as diagnosis. -
Yes.
You’re welcome to bring a support person, whether that’s a partner, family member, or close friend. This can be especially helpful when talking through experiences and sharing observations.