Frequently Asked Questions

  • Cognitive function refers to the many mental processes that help us live day to day — not just memory.

    This includes:

    • Planning and decision making (executive function)

    • Language and understanding

    • Emotions and behaviour

    • Movement and coordination (praxis)

    • Spatial awareness and visual processing

    Memory is just one piece of the bigger picture.

  • Before your appointment, you’ll be asked to complete a medical questionnaire and consent form — you can find those here.

    On the day, you’ll meet with one of our clinicians for a relaxed conversation about your experiences, health background, and any concerns you’d like to explore. We’ll take the time to get to know you and understand your needs.

  • Initial appointments usually take between 45 to 90 minutes, depending on what’s needed.

    Your assessment will cover:

    • Cognitive function

    • Physical and emotional health

    • Social context and wellbeing

    It’s a whole-person approach.

  • Yes, most people will need at least one follow-up.

    This might happen after any scans or blood tests, and is a chance to talk through your results, ask questions, and discuss next steps. Follow-ups usually take around 30 minutes.

  • No - your own GP will stay at the centre of your care.

    After your assessment, we’ll send your GP a detailed report and recommendations. We’re also happy to work closely with them if further input is needed.

  • No referral is needed.
    You can book directly with us. If your GP or another health professional has recommended you see us, we’re happy to work with them — but it's not required to get started.

  • Yes - if you’re unable to visit the clinic, home visits may be available.
    Let us know your situation and we’ll talk through the options.

  • Some services may attract a Medicare rebate, depending on your referral type and situation. We’ll explain all costs and options clearly before your appointment.

  • You’ll receive a written summary and recommendations, and we’ll also share this with your GP (with your permission). We can help connect you with other services if needed — whether that’s ongoing therapy, carer support, or local networks.

  • Absolutely.
    You don’t need to have all the answers - if you’ve noticed changes in thinking or memory, or just feel unsure, it’s worth exploring. Early support makes a big difference, and sometimes reassurance is just as important as diagnosis.

  • Yes.

    You’re welcome to bring a support person, whether that’s a partner, family member, or close friend. This can be especially helpful when talking through experiences and sharing observations.