Privacy Policy
Updated: 29th June, 2025
Your Privacy Matters
At Sensus Cognition, we’re committed to protecting your personal information and ensuring your experience with us is safe, respectful, and transparent.
Browsing the Website
You can browse our website anonymously. No personally identifiable information is collected unless you choose to provide it - such as by submitting an enquiry.
We only collect the information you provide voluntarily. This might include your name, contact details, or relevant health information. We retain this information only for as long as it’s needed to provide services or manage your account. When it’s no longer required, we delete or anonymise it securely.
Please note: if you share personal information on public message boards linked to Sensus Cognition, it may be accessible by others.
Use and Disclosure of Information
We collect information to:
Provide clinical services and support
Respond to enquiries
Improve our services and resources
Meet legal or regulatory obligations
We may also use your information to provide updates or share relevant health resources, unless you opt out.
Your information may be shared with trusted service providers (e.g. IT support or database administrators) who help us deliver our services. These partners are bound by confidentiality agreements and are only permitted to use your information for the specific services they’re engaged to provide.
We won’t share your personal information without your consent, unless:
Required or authorised by law;
Necessary to prevent a serious threat to health or safety;
It’s reasonably related to the purpose it was collected.
In some cases, we may share information with government departments such as Medicare, Department of Veterans’ Affairs, or SA Health in connection with your care.
Working With Third Parties
We occasionally link to or partner with external organisations to help improve your care journey. We take reasonable steps to ensure these organisations also uphold strong privacy standards, but we can’t take responsibility for the privacy practices of external websites. Please review their policies directly.
Keeping Your Information Safe
We take the security of your data seriously. Your information is stored in secure systems and only accessed by authorised personnel.
While we take all reasonable precautions, we can’t guarantee security during internet transmission. We recommend you use secure devices and maintain up-to-date security software.
Data Transfers
If it’s necessary to share your data with a trusted partner outside Australia (e.g. a software provider), we ensure they are bound by strong privacy protections that align with Australian standards. In some cases, we may seek your consent before transferring data internationally.
Cookies
Our website uses cookies to personalise your experience. Cookies are small text files that store data like login preferences or form entries, helping us provide a smoother and more efficient experience on your return.
You can disable cookies in your browser settings, although this may limit certain features.
Accessing or Updating Your Information
You can request access to your personal data, or ask for updates if your information changes. To do this, email: contact@sensuscognition.com.au. We aim to respond within 30 business days.
Complaints & Concerns
We value your feedback and are committed to addressing privacy concerns promptly and respectfully.
To lodge a privacy complaint, email us at: contact@sensuscognition.com.au
We aim to respond within 30 days.
If you’re not satisfied with the outcome, you can contact:
Health & Community Services Complaints Commissioner (SA)
Email: info@hcscc.sa.gov.au
Phone: (08) 8226 8666 or 1800 232 007 (SA landlines)
Website: www.hcscc.sa.gov.au
Updates to This Policy
From time to time, we may update this Privacy Policy to reflect improvements to our services or legal requirements. The latest version will always be available on our website.
Further Information
For more on privacy rights in Australia, visit: www.oaic.gov.au